Privacy
Privacy Policy
This policy outlines how Sentric handles data across account access, review ingestion, analytics workflows, and support operations.
Last updated: 2025-10-11
Sentric processes data to provide customer-feedback intelligence. We focus on minimal collection, clear purpose, and predictable governance.
Data categories at a glance
Account data
Name, email, authentication metadata
Review inputs
Connected or uploaded review content and metadata
Usage data
Feature usage, timestamps, and operational telemetry
1. Scope
This Privacy Policy explains what data Sentric collects, how we use it, and what rights you have when using our website and services.
2. Data We Collect
We collect account and contact data, operational usage data, and the review content you connect or upload through integrations, APIs, or file imports.
3. How We Use Data
We use data to operate the service, generate analysis outputs, improve product performance, support users, and meet legal and security obligations.
4. Third-Party Processors
We rely on trusted providers for infrastructure and billing, including Supabase, Paddle, and analysis tooling. Providers process data under contractual controls.
5. Retention
We retain data for service delivery, auditing, and legal compliance. Retention windows may vary by data type and account needs.
6. Security
We implement reasonable technical and organizational safeguards. No system is perfectly secure, but we continuously monitor and improve controls.
7. International Data Transfers
Data may be processed in regions where Sentric or its providers operate. We apply legal and contractual safeguards where required.
8. Your Rights
Depending on your jurisdiction, you may request access, correction, deletion, restriction, objection, or export of personal data.
9. Children
Sentric is not intended for children under 13, or a higher minimum age where required by local law.
10. Policy Changes
We may update this policy periodically. For material changes, we provide notice through email, product notice, or both.
11. Contact
For privacy requests or questions, contact info@thesentric.com.